Privacy Policy

1. Introduction

Buddy Ecom ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp-based AI sales assistant service.

2. Information We Collect

2.1 Information You Provide

• Brand information (name, products, delivery areas, payment methods)
• Contact information (phone numbers, email addresses)
• Business details (delivery fees, policies, tone preferences)
• WhatsApp phone numbers and associated business account information

2.2 Information Collected Automatically

• Customer phone numbers from WhatsApp conversations
• Message content and conversation history
• Order information (products, addresses, payment methods)
• Language preferences detected from customer messages
• System events and error logs for service improvement

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our WhatsApp AI sales assistant service
• Process and manage customer orders
• Send order confirmations and notifications to business owners
• Improve our AI responses and service quality
• Detect and prevent technical issues
• Comply with legal obligations

4. Data Storage and Security

We store your data securely using Supabase, a trusted cloud database provider. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Third-Party Services

We use the following third-party services:

• WhatsApp Business API: To send and receive messages
• OpenAI: To generate AI responses (conversation data is sent to OpenAI for processing)
• Supabase: To store your data securely

These services have their own privacy policies. We encourage you to review them.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request data portability

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• WhatsApp: Chat with us on WhatsApp
• Service: Buddy Ecom by Buddy AI